Terms of Service

Please read these Terms of Service (“Terms”) carefully before booking, inquiring about, or using the services of Rose and Roasted LLC (“Rose and Roasted,” “Company,” “we,” “us,” or “our”). By submitting a booking inquiry, signing a service agreement, or making a payment, you (“Client,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, do not proceed with a booking.

1. Services

1.1 Description

Rose and Roasted LLC provides mobile specialty beverage services including but not limited to specialty coffee, matcha, and mocktail pop-up experiences for weddings, corporate events, private celebrations, brand activations, and similar gatherings throughout the Washington DC, Maryland, and Virginia (DMV) metropolitan region.

1.2 Service Area

Our primary service area is the DMV region. Events outside this region may be accommodated subject to additional travel fees and availability. Travel requirements will be disclosed prior to booking confirmation.

1.3 Custom Services

All services are customized based on your event details. Final menu selections, aesthetic elements, staffing levels, and setup requirements will be confirmed in writing prior to your event date. Changes requested after confirmation are subject to availability and may incur additional fees.

2. Booking and Reservations

2.1 Inquiry Process

Submitting an inquiry form on our website does not constitute a confirmed booking. A booking is only confirmed upon (a) execution of a written Service Agreement between Client and Rose and Roasted LLC, and (b) receipt of the required deposit payment as specified in Section 3.

2.2 Availability

All bookings are subject to availability. We reserve the right to decline any booking at our sole discretion. Submission of an inquiry and payment of a deposit does not guarantee availability until we issue written confirmation.

2.3 Event Information Accuracy

You agree to provide accurate, complete, and timely event information. Misrepresentation of event details (including guest count, venue type, or service requirements) may result in additional charges, service modifications, or termination of the agreement without refund.

3. Payment Terms

3.1 Deposit

A non-refundable deposit of 50% of the total service fee is required to secure your event date. Your date is not reserved until the deposit is received and written confirmation is issued.

3.2 Final Payment

The remaining balance is due no later than 14 calendar days before your event date unless otherwise specified in the Service Agreement. Failure to remit final payment by the due date may result in cancellation of services and forfeiture of the deposit.

3.3 Late Payments

Payments received after the due date are subject to a late fee of 1.5% per month (18% per annum) on the outstanding balance, or the maximum rate permitted by applicable law, whichever is less.

3.4 Accepted Payment Methods

We accept major credit cards, debit cards, ACH bank transfer, Zelle, and other payment methods as specified at the time of booking. All payments are processed in U.S. dollars.

3.5 Pricing

Quoted prices are valid for 30 days from the date of the quote. We reserve the right to adjust pricing for bookings made beyond this window to reflect changes in ingredient costs, staffing, or operational expenses. Any price changes will be communicated before you are asked to commit.

4. Cancellation and Refund Policy

4.1 Client Cancellation

• 90+ days before event: Deposit is forfeited. No additional charges.
• 60–89 days before event: Deposit forfeited + 25% of remaining balance due.
• 30–59 days before event: Deposit forfeited + 50% of remaining balance due.
• Less than 30 days before event: Full contract value is due and non-refundable.

All cancellations must be submitted in writing to co@roseandroasted.com. Cancellations are effective upon written acknowledgment from Rose and Roasted LLC.

4.2 Date Changes

One complimentary date change is permitted if requested 60 or more days before the original event date and subject to availability. Subsequent date changes or changes requested within 60 days of the event are subject to a rescheduling fee of 15% of the total contract value.

4.3 Company Cancellation

In the unlikely event Rose and Roasted LLC must cancel due to circumstances within our control, we will provide a full refund of all amounts paid and make reasonable efforts to assist you in finding alternative service providers. This constitutes our sole liability in such event.

4.4 Force Majeure

Rose and Roasted LLC shall not be liable for failure to perform services caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, government orders, civil unrest, extreme weather, utility failures, or acts of God (“Force Majeure Events”). In the event of a Force Majeure cancellation, you will receive a credit equal to the amounts paid, valid for 18 months, in lieu of a monetary refund.

5. Client Responsibilities

5.1 Venue Access

Client is responsible for ensuring Rose and Roasted LLC has unobstructed access to the event venue no less than 90 minutes before the start of service for setup, unless otherwise agreed in writing. Delayed access that reduces our setup time may result in a delayed service start, modification of the service offering, or additional fees.

5.2 Venue Requirements

Client is responsible for confirming that the venue permits outside catering and beverage vendors. Client shall obtain all necessary venue approvals, permits, and permissions prior to the event. Rose and Roasted LLC is not responsible for event cancellation or service interruption resulting from venue permit failures.

5.3 Utilities

Client must ensure access to sufficient electrical power (as specified in our setup requirements) and, where applicable, a water source within reasonable proximity to the service area. Failure to provide required utilities may limit the services we can deliver.

5.4 Safe Environment

Client warrants that the event environment is safe for our staff and equipment. Rose and Roasted LLC reserves the right to refuse or cease service without refund obligation if our staff members are subjected to harassment, unsafe conditions, or unreasonable working environments.

6. SMS Communications (10DLC)

Our SMS communications program is operated in compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, CTIA guidelines, and all applicable federal and state telemarketing regulations. For full details, see our Privacy Policy — Section 3.

7. Intellectual Property

7.1 Our Brand Assets

All trademarks, service marks, logos, trade names, website content, photography, menu designs, and other materials created by or for Rose and Roasted LLC are our exclusive intellectual property. You may not use, reproduce, or distribute our brand assets without prior written consent.

7.2 Event Photography and Marketing

Rose and Roasted LLC reserves the right to photograph and/or video record our services, setup, and the beverages we create at your event for use in our marketing materials, website, and social media. Photos and videos will not identifiably feature guests without separate consent. If you object to photography at your event, you must notify us in writing no later than 30 days before the event date.

7.3 Client Content

If you share testimonials, reviews, photos, or other content featuring our services, you grant Rose and Roasted LLC a non-exclusive, royalty-free, worldwide license to use such content for marketing and promotional purposes with appropriate attribution.

8. Food Safety, Allergens, and Dietary Accommodations

Rose and Roasted LLC prepares beverages with care and can accommodate many common dietary restrictions upon prior written request. However, we operate in environments where cross-contamination with allergens (including but not limited to milk, nuts, soy, and gluten) is possible and cannot be fully eliminated. We are not responsible for allergic reactions or adverse health events arising from consumption of our beverages. Clients with severe allergies should exercise caution and consult with us prior to booking. We are not a licensed medical or allergen-free facility.

9. Limitation of Liability

9.1 Cap on Liability

To the maximum extent permitted by applicable law, Rose and Roasted LLC's total cumulative liability to you arising out of or related to these Terms or our services — whether based in contract, tort, statute, or otherwise — shall not exceed the total fees actually paid by you to us for the specific event giving rise to the claim.

9.2 Exclusion of Consequential Damages

To the maximum extent permitted by applicable law, Rose and Roasted LLC shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to lost profits, loss of goodwill, or damages arising from emotional distress, even if we have been advised of the possibility of such damages.

9.3 Essential Basis

The parties acknowledge that the limitations of liability in this Section reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between the parties. Rose and Roasted LLC would not provide services without these limitations.

10. Indemnification

You agree to defend, indemnify, and hold harmless Rose and Roasted LLC, its members, officers, employees, contractors, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your breach of these Terms or any Service Agreement
• Your provision of inaccurate or incomplete event information
• Venue-related issues outside our control
• Guest conduct at your event
• Your failure to secure required permits or venue approvals
• Any third-party claims arising from your event

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute, you agree to contact us at legal@roseandroasted.com and attempt in good faith to resolve the issue informally. We will respond within 10 business days.

11.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. Arbitration will be conducted in Fairfax County, Virginia, or virtually. The arbitrator's decision shall be final and binding. YOU WAIVE ANY RIGHT TO A JURY TRIAL.

11.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

11.4 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or equitable relief in any court of competent jurisdiction to prevent irreparable harm.

12. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of laws principles. For matters not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Fairfax County, Virginia.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Modifications are effective upon posting to our website. For active bookings, material changes will not apply retroactively. Your continued use of our services or website constitutes acceptance of any updated Terms.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with any signed Service Agreement and our Privacy Policy, constitute the entire agreement between you and Rose and Roasted LLC with respect to our services and supersede all prior agreements, representations, and understandings.

16. Contact

• Legal: legal@roseandroasted.com
• General: co@roseandroasted.com
• Phone: (571) 200-6364
• Entity: Rose and Roasted LLC, Washington DC Metropolitan Area, Virginia